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Plastic Surgery in Tijuana | Board-Certified Surgeons – Vive Plastic Surgery
+1 619 816 2525
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Plastic Surgery in Tijuana | Board-Certified Surgeons – Vive Plastic Surgery
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VIVE PLASTIC SURGERY: PRIVACY POLICY

Effective Date:  01/11/25

Vive Plastic Surgery (“we,” “us,” or “our”) operates the website https://viveplasticsurgery.com/ (the “Website”). This Privacy Policy describes how we collect, use, and disclose the personal information you provide to us and how we protect your privacy.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about our services, when you participate in activities on the Website, or otherwise when you contact us.

A. Personal Identification and Contact Data:

  • Name, address, email address, and phone number.

  • Date of birth, demographic information, and contact details for emergency contacts.

B. Medical and Health-Related Data (Sensitive Personal Data):

  • Information related to your medical history, health, physical condition, and treatment preferences, which may be collected during consultations or inquiry forms.

C. Payment Data:

  • We DO NOT directly store your payment card details. All payment transactions are processed securely by our third-party payment processor, Openpay.

  • We will collect transaction details necessary to process your payment, such as the amount paid, the date of the transaction, and a reference number. Openpay collects and processes your financial information (including credit/debit card numbers and billing address) in accordance with its own privacy policy.

D. Usage and Technical Data:

  • Information automatically collected when you visit our Website, such as your IP address, browser type, operating system, and pages you view.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: To schedule consultations, provide medical treatment and care, and ensure continuity of care.

  • To Process Payments: To manage and process payments for services, utilizing Openpay as our secure payment gateway.

  • To Communicate: To send you appointment reminders, respond to your inquiries, and provide information about our services.

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes, including medical record retention requirements.

  • Marketing (with consent): To send you promotional materials and offers related to our services, only with your explicit consent.

3. Payment Processing (Openpay)

We use Openpay, S.A.P.I. de C.V. (or its affiliated entity) as our third-party payment processor for all transactions.

  • When you make a payment, your financial data is transmitted directly to Openpay via a secure connection.

  • Vive Plastic Surgery is not responsible for the privacy practices of Openpay. By making a payment, you acknowledge and agree to be bound by Openpay’s Privacy Policy and Terms and Conditions. Please review the Openpay legal documentation for information on how they handle your payment data.

  • We only receive confirmation of payment success or failure from Openpay, along with non-sensitive transaction identifiers.

4. Disclosure of Your Information

We may share your personal information with:

  • Service Providers: Third-party vendors who perform services on our behalf, such as IT support, web hosting, and, crucially, Openpay for payment processing.

  • Other Healthcare Providers: As necessary to coordinate your care or with your explicit consent.

  • Legal Authorities: When required by law or in response to valid requests by public authorities.

  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

5. Security of Your Data

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, and disclosure. However, no electronic transmission over the internet or storage technology can be guaranteed to be 100% secure.

6. Contact Details

If you have any questions about this Privacy Policy, please contact us:

Vive Plastic Surgery

  • Address: Av. Paseo de los Héroes 10999, Zona Río, Tijuana, Baja California, México

  • Email: info@viveplasticsurgery.com

  • Phone: +1 619 816 2525